Privacy Policy

Effective Date: 1st September, 2024

Welcome to Dispatch Operations LLC (“we,” “our,” or “us”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our website and services, including dispatch and messaging services. By using our services, you consent to this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect information to provide and enhance our services, gathered either directly from you or automatically through your interactions.

• Personal Information: Includes your name, email address, phone number, payment details, and other information you provide during registration or when contacting us.
• Usage Data: Includes details about your interaction with our website, such as IP address, browser type, device information, and pages visited.
• Communication Data: If you opt in to SMS/MMS messages, we collect your mobile number and any information shared through those communications.

2. How We Use Your Information

We use your information to deliver, maintain, and improve our services. This includes:

• Facilitating dispatch services, such as connecting clients with load options, route calculations, and documentation management.
• Sending transactional or marketing SMS/MMS messages, if you have opted in.
• Processing payments and managing your account.
• Providing customer support and responding to inquiries.
• Analyzing usage trends to optimize our website and services.
• Meeting legal requirements and protecting our rights.

3. Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who support our operations, such as payment processors or messaging platforms.
• Legal Authorities: When required by law or to protect our rights, safety, or property, or that of our users.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

We do not sell your personal information to third parties for marketing purposes.

4. Consent and Opt-In for Messaging

By opting in and providing your mobile number, you consent to receive SMS/MMS messages for transactional or marketing purposes. Standard messaging rates may apply, depending on your mobile carrier’s plan.

5. Opt-Out

You may opt out of SMS/MMS messages at any time by replying “STOP” to any message. After opting out, you will no longer receive these communications. To re-subscribe, reply “START” or contact us.

6. Data Security

We employ industry-standard security measures to protect your information from unauthorized access, use, or disclosure. However, no online transmission method is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access, correct, or request deletion of your data.
• Request a copy of the personal information we hold about you.
• Object to or restrict specific types of data processing.
• Contact us to exercise these rights (see Contact Us section).

8. Cookies and Tracking

We may use cookies and similar technologies to improve your experience and analyze website usage. You can manage cookie preferences via your browser settings.

9. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes indicates acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of New Jersey, USA, without regard to conflict of law principles. Any legal action arising under this policy shall be brought exclusively in the courts of Middlesex County, New Jersey.

12. Contact Us

For questions about this Privacy Policy, please reach out to us: